reates 100% guest satisfaction by providing employees with the training and resources they need to maximise employee engagement and deliver Yes I Can! Service and teamwork. Communicates and reinforces the vision for Yes I Can! service to employees Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis Uses teamwork to support guests and employees Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services Provides employees with the tools, training and environment they need to deliver Yes I Can! service and te...
As the Room Attendant you create 100 guest satisfaction for guests by preparing neat, clean rooms that exceed guest expectations. Your responsibilities includeProvides customer satisfaction by cleaning rooms and bathrooms according to standards.Prepares bed and bath linens.Displays and replaces amenities and promotional materials.Returns articles left in rooms to Lost and Found.Contribute to customer satisfaction by delivering items to customers upon request.Reports maintenance requests and replacement orders.Ensures quality and quantity of the contents of the linen closet by organising and cleaning it.Provides value added service to customers by doing whatever is reasonable and possible to ...
Provides guest service according to service standards Listens, apologises, finds a solution and follows through when resolving guest problems Greets guests and processes check-ins and check outs Process guest payments according to hotel standards Develop good open communication and rapport with all guests Arranges for services requested by the guest by working with other departments as appropriate Offers room information to guests and promotes hotel amenities, food and beverage outlets and services Liaising with housekeeping to ensure information is passed on for room requests and special requests Balances daily cash, transaction postings and credit card remittance at the end of each shift e...