Radisson Hotel Kandla
1 to 2 Year(s)
Provides guest service according to service standardsListens, apologises, finds a solution and follows through when resolving guest problemsGreets guests and processes check-ins and check outsProcess guest payments according to hotel standardsDevelop good open communication and rapport with all guestsArranges for services requested by the guest by working with other departments as appropriateOffers room information to guests and promotes hotel amenities, food and beverage outlets and servicesLiaising with housekeeping to ensure information is passed on for room requests and special requestsBalances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancyGives personal attention, takes personal responsibility and uses teamwork when providing guest service