*Technical Architect FULL Creative

We are seeking a seasoned Technical Architect who has previously owned and governed backend architecture in production systems. The role focuses on defining long-term technical direction, ensuring architectural consistency across teams, and aligning system design with business and scalability goals. Strong experience in Java, Node.js, and modern cloud platforms—preferably Google Cloud Platform (GCP), with working knowledge of AWS—is required. Roles and responsibilities • Own system-level and cross-cutting architectural decisions across multiple teams and services, including trade-off analysis, long-term scalability, and cost considerations. • Act as the final technical authority...

*Product Expert (LinkedIn) FULL Creative

Roles and responsibilities • Troubleshoot and replicate issues related to the product and resolve them. • Comprehend creative solutions to handle queries from customers and give them an excellent level of service. • Attention to detail while trying to figure out the issues and while collaborating with the internal teams. • Have thorough knowledge of the product while continuously working towards the product’s improvement. • Achieve the KPI’S and objectives in the cadence set by the team. • Learn and develop problem solving skill sets for product improvement. • Flexible and receptive to change for continuous product transformation. Requirement...

*Client Account Manager FULL Creative

We are looking for a Client Account Manager with 1-4 years of experience in handling international clients. You will be the bridge between our clients and internal teams to resolve any issues the client might face. Your client’s growth is your priority! Roles and responsibilities • Work closely with Client Experience Associates (internal) to resolve any issues related to the account to improve the effectiveness of call handling. • Respond to client queries (account updates, billing inquiries, or general complaints) in an effective manner, via phone calls, emails, and chats within the time limits and follow up to ensure resolution whenever required. • Liaise between client...

*Marketing Product Owner FULL Creative

This role owns the platform marketing runs on — the CMS, the website, the content publishing, and the campaign infrastructure marketing depends on to ship. You're the connective tissue between marketing's intent and what actually goes live on the web. It's a deliberate hybrid, and we're strict about it. We need an operator who runs a tight backlog and ships predictably — clean tickets, predictable releases, no dropped balls. We also need a proven track record in marketing: real campaigns shipped, real funnels owned, real numbers moved. This is not a junior role. You'll work hand-in-hand with Marketing leadership, report into Product, and hold your own with marketers, designers, content, e...

*Process Trainer FULL Creative

We are looking for a Process Trainer in the T&D team to support learning and capability development across Business Operations teams within FULL. In this role, you will be responsible for designing, developing, and delivering process and technical training programs, supporting new hires, partnering closely with subject matter experts and operational stakeholders to ensure training remains accurate, relevant, and effective. The goal of this role is to strengthen process knowledge, improve skills, and enhance overall team performance through impactful training and continuous learning initiatives. Key Responsibilities - • Design, develop, and deliver process and technical training pr...

*Manager - Customer Support FULL Creative

We are looking for a Manager – Customer Support with 8+ years of people management experience to lead and run product support operations in a fast-paced environment. This role is responsible for driving execution through Leads and ensuring consistent, high-quality resolution of customer queries across all channels. You will work closely with the Senior Manager – Customer Experience to drive execution, align on priorities, and ensure consistent delivery across support operations. You will be expected to understand processes quickly, take control of day-to-day operations, and build strong alignment with the leadership layer to ensure delivery standards are consistently met. Roles and respons...

*Chat Support FULL Creative

Roles & responsibilities • Handle customer queries primarily via web chat. • Educate current customers and potential customers on products and services. • Should be willing to handle customer escalations and calls when need persists. • Achieve the KPI’S and objectives in the cadence set by the team. • Building connection/rapport to personalise the chat conversation. • Be an active and responsible team member in all aspects of work. Requirements Must have • Willing to visit office twice a week (Hybrid Model) • 0-1 years of experience in chat or customer facing roles. • Exceptional oral and written communication skills. • Pass...