FULL Creative
Roles and responsibilities • Troubleshoot and replicate issues related to the product and resolve them. • Comprehend creative solutions to handle queries from customers and give them an excellent level of service. • Attention to detail while trying to figure out the issues and while collaborating with the internal teams. • Have thorough knowledge of the product while continuously working towards the product’s improvement. • Achieve the KPI’S and objectives in the cadence set by the team. • Learn and develop problem solving skill sets for product improvement. • Flexible and receptive to change for continuous product transformation.RequirementsMust have • Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment.) • Technical aptitude to troubleshoot application issues. • Passion towards an amazing customer experience. • Good interpersonal skills. • Flexible to work 24/7. • Good documentation skills to keep track of issues and tickets. • Good knowledge of common apps and technologies in a professional environment.Workspace requirements • Private workroom with the ambience to handle calls. • Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere. • Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN). • Power backup (if you have frequent power cut issues).About us We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!