Hudson Manpower
Job Overview We are seeking a highly skilled and experienced Operations Manager to oversee our premium dining restaurants. The successful candidate will be responsible for managing day-to-day operations, ensuring the restaurants operate efficiently, effectively, and to the highest standards of quality and service. The Operations Manager will work closely with senior management, culinary teams, and front-of-house staff to meet business objectives, deliver exceptional guest experiences, and achieve financial targets.Key Responsibilities Operational Management: • Develop and implement operational policies and procedures to ensure smooth restaurant operations • Monitor restaurant performance metrics and identify opportunities for improvement • Manage inventory, supplies, and equipment to maintain optimal stock levels • Maintain a safe and sanitary working environment for all staff and guests • Ensure compliance with all health, safety, and regulatory requirementsFinancial Management: • Develop annual budgets for the restaurants and monitor performance against targets • Ensure restaurants operate within budget, making appropriate adjustments as necessary • Review and analyze financial statements to identify trends and opportunities for improvement • Develop and implement strategies to increase revenue and reduce costsStaff Management: • Recruit, train, and develop high-performing staff at all levels of the organization • Develop and implement employee engagement and retention programs • Ensure staff are motivated, well-trained, and equipped to deliver exceptional guest experiences • Build and maintain strong relationships with culinary teams, front-of-house staff, and senior managementGuest Experience: • Ensure all guests receive exceptional service and that restaurants deliver on brand promise • Develop and implement programs to enhance the guest experience • Monitor guest feedback and use insights to inform future initiatives • Identify opportunities to increase customer loyalty and repeat businessReports To: Group PresidentRequirementsQualifications and Requirements • Bachelor's degree in Hospitality Management or related field • Minimum 10 years of experience in restaurant management, with at least 5 years in a leadership role • Proven track record of success in managing high-end, premium dining restaurants • Strong financial acumen and experience managing budgets and financial statements • Excellent communication and interpersonal skills • Exceptional problem-solving and decision-making abilities • Strong leadership and staff management skills • Ability to work under pressure and meet tight deadlines • Passion for delivering exceptional guest experiences