Associate/ Sr. Associate - Quality
Gondia-Gondia-Nagpura-441614, Maharashtra, India
Company
KC Overseas Education
Job Description
Looking for a Workplace That Inspires You? Welcome to KC Overseas!
At KC Overseas Education, we don’t just provide jobs—we create opportunities for innovation, growth, and impact. As a thriving Multinational EdTech company with 11 global locations, we have a strong foothold across South Asia, South-East Asia, and Africa, and we’re rapidly expanding worldwide. With our team of inspired 750+ professionals, we are revolutionizing access to overseas education through cutting-edge technology and unwavering expertise with our industry-leading platforms coursefinder.ai and elanloans.com.
Our mission is to empower students worldwide with seamless access to top universities, bridging the gap between aspiration and reality. If you’re passionate about making a difference in the global education space, this is where you belong!
At KC Overseas Education, we believe work should be more than just a job—it should be an experience that challenges, excites, and rewards you. We’re growing fast, and we want you to grow with us. Through our ever-expanding global reach, we are shaping the future of overseas education—and you can be a part of it.
Why work with us?
Work-Life Balance – We value productivity and well-being equally.
Global Exposure – International travel and exposure to diverse markets
Unmatched Growth – Thrive in a rapidly expanding industry to reach your potential
Recognition & Rewards – A culture that values and rewards hard work
Continuous Learning – Upskilling and development opportunities at every step
Supportive Culture – Work in an encouraging, trust-driven environment
Stability & Security – A long-term career with a leading industry player
Competitive Compensation – Because great work deserves great rewards
Join us and experience a workplace where talent is valued, ideas are celebrated, and careers flourish. Be a part of KC Overseas—apply now!
MIHAN New Office Campus Opening Video -
Here’s a short video to give you an overview of who we are and what we do:
Job Overview:
As a Associate/ Senior Associate - Quality, you will be responsible for analysing compliance, accuracy, and timeliness in application follow-up processes. The role involves systematic monitoring, auditing, reporting, and quality governance to ensure smooth partner coordination and timely application progress in CourseFinder.ai.
Key Responsibilities
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Application Audit – Review 100% of applications “Pending from Partner” (=30 days) and a sample pool ~40% from “Case Closed” and “Enquiries” to ensure adherence to processes and policies.
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Status & Follow-up Checks – Verify that statuses are updated correctly, follow-ups are conducted on time, and remarks (discussion summary, pending documents, partner commitments) are recorded accurately in CourseFinder.ai.
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Compliance Tracking – Monitor daily follow-up reports, audit scheduled actions, and flag overdue follow-ups to processors.
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Escalation Oversight – Escalate cases with no partner response after two follow-ups to BU Head with proper documentation and track until closure.
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Closure Monitoring – Ensure timely closure of applications (=60 days) unless justified, update statuses to “Ready for Submission,” and notify BU Head for exceptions.
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Reporting & Documentation – Prepare daily compliance reports, weekly quality audit reports, and maintain clear documentation for audit readiness.
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Process & Quality Support – Identify recurring issues, share insights with TLs for process improvements, and support training by highlighting common errors and best practices.
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Professional Conduct – Ensure polite, professional communication, maintain consistency in remarks and follow-up records, and safeguard data accuracy.
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General Duties – Submit daily work reports, respond promptly to emails/calls, and handle additional tasks assigned by management.
Job Requirements
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1–2 years of prior experience in Application Processing, Quality, or Audit roles preferred.
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Graduate in any stream except Arts.
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Strong attention to detail and analytical skills.
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Effective communication and escalation handling.
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Process-oriented mindset with quality governance focus.
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Proficiency in MS Excel and CRM tools
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Ability to manage multiple priorities with accuracy and timeliness.
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Familiarity with partner coordination processes will be an advantage.