Jobe Details

E commerce manager Posted on: 07/05/2015

  • 2 to 3 Year(s)
  • -
  • Ahmedabad-Ellisbridge-380006, Gujarat, India

voc, spoc, cs

  • Job Description

    Listing products on our website and other websites
    • All activities that are involved in Order Processing ; from the time the order is received, till the payment is realized.
    • Inventory Control:-Maintenance and control of the e-commerce inventory.
    • Maintenance of records of all inward and outward movement of stock.
    • Coding, Labeling and maintenance of Inventory.
    • Co-ordination with partner websites to conduct smooth operations.
    • Packaging Management :-to ensure appropriate packaging is used for all orders, and developments made to accommodate present and future packaging requirements.
    • Invoicing and Documentation Control.
    • Handling other back-end operations.
    • Customer communications and Enhancing Customer Experience via telecom, mail, SMS, etc.
    • Brand Enhancement through all the above activities.
    • Co-ordination with Content Management Department, Business Development Department, and all other verticals to incorporate progressive changes.
    • Handling all customer queries. Responsible for resolving customer complains on time.
    • Responsible for solving per-shipping and post shipping issues. Taking follow ups from POC and update same to CS.
    • ending mails to procurement for urgent shipments, follow up for the same and then get the order shipped as per requirement.
    • Driving central operations & Managing Order operations
    • Monitoring service levels, call volumes and schedules for Customer service.
    • Taking care of shipment on time, ensure to have less missed promises.
    • Handling VOC (Voice Of Customer), Follow up with all center's SPOC than update to CS timely.
    • Coordination between different departments for resolving complains. As procurement, inbound, warehouse and all category managers.

  • Ecommerce Search Manager
    Information Technology
  • No Preference
  • Candidate Requirements
    Junior Level
  • Walkin Information
Recruiter Details
mr akshar
Office No : 6/7 P.K. House , M J Library,Ellisbridge ,Ahmedabad Gujrat 380006, India, Ahmedabad-Ellisbridge-380006, Gujarat, India
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