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academic mentor

Bangalore Rural-Bangalore North-Bapagrama-560091, Karnataka, India
Bangalore Rural-Bangalore North-Chikkabanavara-560090, Karnataka, India
Bangalore Rural-Bangalore North-Kodigehalli-560091, Karnataka, India
03/03/2025

500000

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Required Skills

mentorin, career mentor, student sucess

Company

Careerflight

Experience

1 to 4 Year(s)

Job Description

academic mentor,Student success
Academic mentor/Student success

Bangalore, UNext Learning Pvt. Ltd. - Learning and Content Development - Customer Success - Counselling - NA

JOB DESCRIPTION

BASIC FUNCTION

To ensure the students have a seamless academic experience around delivery of their programs from admission to exit. To ensure high student satisfaction and ensure student re-registrations & completions across semesters.
"KEY ACTIVITIES
& RESPONSIBILITIES"

• To be the first level - point of university contact for the student.

• To act as an interface between the Student and the University departments.

• To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.

• To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat

• To facilitate in addressing students with their semester – subject related queries.

• To nurture students in completing their academic requirements in a timely manner.

• To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students' specific requirements/ queries and also receive inbound calls whenever required to address student's queries and respond to their emails.

• To achieve high student satisfaction by providing a personalized – precise and elaborate reply based on the student query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting quality measures, accuracy & timelines in addressing the student queries

• To create and follow processes and recommend process improvements

• To identify, escalate priority issues, coordinate with various teams to get the responses, and ensure that the response is provided to the student within the TAT.

• To achieve high re-registration of students to next semester and high program completion rate.

• To provide a precise and concise information through effective communication technique

• To adapt and handle changing situations and environments efficiently

• To use effective data points and interpersonal skills to resolve conflict situations

• Refrain students from the last-minute submission of IAs, Project Synopsis and Project report

INTERNAL & EXTERNAL INTERACTIONS

• Internal: Course Coordinators, Student support executives

• External: Students, External Faculty/ SME

PROFILE REQUIRED

• Post-Graduation from a recognized University in Management or Commerce or Journalism or Computer Applications /Information Technology Stream.

• 2 – 6 years' Experience in academics/student counselling

Skill & Knowledge:

• Good knowledge of a University Academic Processes

• Interpersonal and organizational skills

• Knowledge of ticketing system & any CRM

Competencies:

• Verbal, Listening and Written communication skills

• Problem analysis and solving skills

• Stress tolerance and attention to detail

• Team working Quick learner with an ability to multitask and attention to detail.

• Should be willing to work on weekends on a rotation basis.

• Building strong relationship with students as well as within the organization

• Sound Communication ability and Computer proficiency, especially in excel (updating MIS and preparing reports) and PPTs.

• Experience in handling Inbound and Outbound calls is preferred.

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Candidate Requirements

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Walkin Information

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Recruiter Details

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