regenta resort
1 to 2 Year(s)
Greets guest and processes hotel/resort registration.Develop good open communication and rapport with all guests. Recognize return guests and ensure all guests expectations are met and exceeded at all times.Ensure all guest account details are correct and accurate.Keeps current on hotel accommodations, services and area attractions.Responds to customer inquiries for information.Arranges for services requested by the guest by working with other departments as appropriate.Give training to junior staffStays current with developments in the hotel by reviewing and updating the communication logOffers guests updates to rooms and promotes hotel amenities, food and beverage outlets and services.Makes reservations in accordance with hotel’s yield management practices.