Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of: a) All hotel facilities/services, hours of operation. b) All guest room layouts, bed types, décor, appointments, and locations. c) Room availability for any given day. d) Restricted dates, rates and room types. e) All room rates, packages and promotions. f) Specif...
English Speaking ,Good Communication,Smart, Administration,personnel management,Client Handling,English,Hindi And Gujarati Knowledge,Counselor Experience,Reception Experience.
Analysing The Team Strengths and Prioritising Work Amongst The Team Accordingly
Supporting The Team In Generating System or Portal Related Requirements And Resolving
The Query In Coordination With Concerned Departments.
Equipping, Training And Handholding All New Joinees in Team. Coaches/ Mentors The Team
In Right Direction.
Following Up With Travel Agents In Case Of Any Escalated Query.
Communicating The Updates & Information To Team Time To Time.
Monitor The Quality Of Customer Service And Adherence To Prescribed TAT.
Evaluates Issues/Problems, Proposes Solutions And Implements Action Plans, Informing And
Driving Sales of Air tickets, Holiday Packages, etc.
Devising and presenting ideas and strategies,
Organising events and product exhibitions,
managing campaigns on social media (To create new business opportunities).
Handling confirmation, calls, reservations and ticketing, Issue airline Tickets.
Confirm and modify flight reservations.
Compile and generate passenger manifests Issuance, re-issuance and cancellation of International tickets for all Airlines.
Work on Reconciliation, Invoicing, Refund, Disputes.
Working out fare construction for different routes.
Re- issuing tickets towards date change penalties, upgrades & re-routings.
Coordinating with airlines regarding reservations issues.
ood Understanding For Domestic/International Fares And GDS Commands. (Amadeus/ Galileo). Preferred Experience In Pricing, Selling And Booking Air Reservations In GDS.
· Analysing The Team Strengths and Prioritising Work Amongst The Team Accordingly
· Supporting The Team In Generating System or Portal Related Requirements And Resolving The Query In Coordination With Concerned Departments.
· Equipping, Training And Handholding All New Joinees in Team. Coaches/ Mentors The Team In Right Direction.
· Following Up With Travel Agents In Case Of Any Escalated Query.
· Communicating The Updates & Information To Team Time To Time.
· Monitor The Quality Of Customer Service And Adherence To Presc...
Prepare purchase order.
•Income tax data,sales & challan bills.
•Entry in tally and ERP system.
Conversion of a call into a sales call for inbound/outbound selling and thus generating revenue for the company.
Receiving Inbound calls and providing the corporate clients and business partners with the best possible routing for their destination and competitive fares available in the market.
Make professional, accurate, cost effective travel arrangements to client provided excellent customer service.
Helping clients with travel planning, business packages, vacation packages as well as travel advice & information.
Selling vacation packages including flight, hotel, car and extra activities.
Designing itineraries for international & domestic would be an added advantage, according to the custo...