Job Details

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E commerce manager
  Description:   Listing products on our website and other websites
• All activities that are involved in Order Processing ; from the time the order is received, till the payment is realized.
• Inventory Control:-Maintenance and control of the e-commerce inventory.
• Maintenance of records of all inward and outward movement of stock.
• Coding, Labeling and maintenance of Inventory.
• Co-ordination with partner websites to conduct smooth operations.
• Packaging Management :-to ensure appropriate packaging is used for all orders, and developments made to accommodate present and future packaging requirements.
• Invoicing and Documentation Control.
• Handling other back-end operations.
• Customer communications and Enhancing Customer Experience via telecom, mail, SMS, etc.
• Brand Enhancement through all the above activities.
• Co-ordination with Content Management Department, Business Development Department, and all other verticals to incorporate progressive changes.
• Handling all customer queries. Responsible for resolving customer complains on time.
• Responsible for solving per-shipping and post shipping issues. Taking follow ups from POC and update same to CS.
• ending mails to procurement for urgent shipments, follow up for the same and then get the order shipped as per requirement.
• Driving central operations & Managing Order operations
• Monitoring service levels, call volumes and schedules for Customer service.
• Taking care of shipment on time, ensure to have less missed promises.
• Handling VOC (Voice Of Customer), Follow up with all center's SPOC than update to CS timely.
• Coordination between different departments for resolving complains. As procurement, inbound, warehouse and all category managers.
  Key Skills:   voc, spoc, cs  
  Year of Experience:   2 to 3 Year(s)  
  Current Industry:   Information Technology  
  Functional Area:   Ecommerce Search Manager
  Job Location:   Ahmedabad-Ellisbridge-380006, Gujarat, India
  (It may be near by location.)
  Company:   AAMANI TECH  
  Job Hours:   No Preference  
  Employment Type:   Permanent
  No. of Job Openings:   01  
  fulltimejobs ID:   2696  
  Position ID:    
  Salary Range:   -  
  Date Posted:   07/05/2015  
  Start Date:   -  
  Candidate Requirements  
  Career Level:   Junior Level  
  Residence status:   -  
  Education:   -  
  Contact Information  
  Name:   mr akshar  
  E-mail Address:  
  Address:   Office No : 6/7 P.K. House , M J Library,Ellisbridge ,Ahmedabad Gujrat 380006, India, Ahmedabad-Ellisbridge-380006, Gujarat, India  
  Phone Number:   -   
  Cell Number:   8155850003  
  Fax Number:   -  
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