Narmada Toyota
1 to 2 Year(s)
Registration of Service & Product Complaint in guidance with Asst Manager-CR Handle/ Assist customers on basic service & product issues under guidance of Asst Manager-CR Post Complaint follow up activity with the customer after complaint closure Contact Customer for Post Service Follow up activity Post Service Follow Up Report updations / maintenance.Others: Analyze Post Service Follow Up call details and provide qualitative information to Head-CR / Asst Manager-CR Usage of DMS for Complaint management and Post Service Follow Up activities.