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Sr Customer Support Executive female

Ahmedabad-Azad Society-380015, Gujarat, India
01/16/2017

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Required Skills

support, Job Description * Understand customer profile and their requirements. Activate customer services according to their requirements., requests and queries received.

Company

Tenderdetail.com -

Experience

Maximum 2 Year(s)

Job Description

ob Responsibilities * The customer support executive will be responsible for Client/Customer satisfaction towards our services; s/he will receive, investigate and respond to all inward customer queries regarding our services, and will resolve client’s queries in consultation with our Company's back-end operational staff/officials.

S/he should ensure smooth and satisfactory resolution to Client/Customer’s complains if any. S/he will also be responsible for client retention and maintain relation with client by taking services related feedback from clients on time to time basis.
S/he will work proactively as Key account manager for their assigned clients and take all possible care about that clients/he will build Company's excellent branding with their effective, service cult and humbleness.

Job Description * Understand customer profile and their requirements. Activate customer services according to their requirements.

Receive customer queries and resolve the same via phone, e-mail communication and also support the client via online chat.
Maintain customer complaint in CRM. Prepare Complaint MIS on time to time basis and analyze the same to improve help desk system
Ensuring timely and professional responses to all complaints, requests and queries received.
Get customer feedback through Feedback call and maintain feedback details for further enhancement.
Retain clients through service renewals

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Candidate Requirements

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Walkin Information

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Recruiter Details

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